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Please note the below information pertaining to your Booking / Reservation.

** Prices & Bookings**
Prices quoted on this website are in NZD$ and are correct at time of publication.
All rates are subject to change until paid in full as external factors may affect exchange rates, transportation taxes and operational costs. The trip price is only guaranteed once full payment has been received.
The stated price on the website is a cash (or cheque) price.
The price for payment by MasterCard or Visa Card is 3.5% additional.
In the case of international payments, you must ensure that the full amount invoiced is received by Mai Journeys after all bank charges have been levied. If booking outside of New Zealand, you will be invoiced either the NZD$ rate, or the equivalent of the NZD$ rate, on the day of your confirmation.
To make a booking on an Escorted Tour, you must send through a completed booking form with payment for a deposit of $1000.00 – $1500.00 per person (dependent on Tour).
In most circumstances, there will be interim payments where certain services have to be secured in advance.
Balance of tour cost is to be paid no later than 8 – 10 weeks prior to the departure date, dependent on travel particulars.
Bookings made within 6 weeks of departure must be paid in full.
If the balance of the tour – and any other monies due to Mai Journeys – is not paid in accordance with this time frame, Mai Journeys may treat this as a cancellation.
Any coupons, receipts and / or tickets that are issued externally, are subject to the Terms & Conditions specified by those suppliers. These will be detailed in full on your Booking Confirmation.
Bookings must be made in the names that appear in your passport. Failure to provide us with correct names at time of booking can result in additional costs being charged by suppliers to amend names.
The Contract between Mai Journeys and you, the Client, will be final and binding with effect from the date of acceptance of the deposit by us, and notification of that acceptance has been sent to you.

** Single Participants**
If you are travelling alone and wish to share a room, we will endeavour to match you with another single participant. We accept no responsibility for the suitability of the rooming partner. If at any time during the tour you consider the rooming partner to be unsuitable, we will arrange single accommodation (if available) the additional cost of which will be borne by you. If we are unable to find a rooming partner prior to departure, you will be required to pay the applicable single supplement to undertake the tour.

** Accomodation**
Whilst every effort is made to ensure hotel accommodation is on a twin share basis with private facilities, no responsibilities are accepted should the hotels change rooming arrangements. If by choice or circumstance a single room is required, the single supplement will apply. Requests for smoking /non smoking rooms will be passed onto hotels, but cannot be guaranteed. In heritage hotels, room size and layout can vary from room to room. You are responsible for any costs incurred as a result of damage or excess cleaning fees related to your accommodation.

** Insurance **
Comprehensive travel insurance is necessary and it is advisable to obtain insurance at the time of confirmation/paying a deposit.
Clients acknowledge and agree that where they request Mai Journeys to book travel insurance, that they, the Client, have undertaken a due diligence and have satisfied themselves that the travel insurance is adequate to insure the risks of the client.
Clients acknowledge and agree that they do not in any way rely upon, nor expect, Mai Journeys to be an expert in the selection of the insurance package, the policy or the premium rate to be paid in respect of the provision of the policy or the terms and conditions of the policy. Nor whether the insurance is adequate to protect the needs of the clients.
Mai Journeys is not an expert in travel insurance or in the terms and conditions that form part of a travel insurance policy.
The clients agree and acknowledge that in arranging such travel insurance, clients and Mai Journeys are not entering into any contract for Insurance Policies.
The clients acknowledge and agree that Governmental Travel Warnings may void travel insurance, and that it is the responsibility of the clients to monitor warnings. 

FORCE MAJEURE: – Clients agree and acknowledge that Mai Journeys cannot, and will, not be held responsible or liable for changes to itineraries, accommodation or in relation to travel arrangements as a result of any matter, manner or thing outside of the care and control of Mai Journeys, including inclement weather, civil unrest, Acts of God, epidemics, pandemics, local conditions and events, unpredictable, or predictable.

** Passports, Visas & Medical **
Medical vaccinations, passports, visas etc. are entirely your responsibility and must be arranged prior to departure.
We can take no responsibility for cancellation of your trip in the event that you are not allowed to depart, or continue your travels.
If you are unable to travel due to not being able to obtain, or not having, the appropriate visa we reserve the right to retain the cost of the trip.
It is your responsibility to ensure that your passport is current. All international passengers require a current passport with at least 6 months validity. You may need a re-entry permit to New Zealand / Australia, if you are not travelling on an NZ or Australian passport. We will advise procedures for obtaining a visa (if applicable) and provide assistance if required. For security reasons, airlines require your name exactly as it appears in your passport. It remains your responsibility to advise these details. If you do not provide the correct information and we have to re-issue airline tickets or other documentation, we will be compelled to pass on any additional costs to participants requiring document re-issue.

** Price Changes/Amendments/Cancellations **
Please note prices are based on current exchange rates and may be subject to alteration prior to payment.
Currency fluctuations can happen at any time, and until full payment is received your travel cost is subject to any increases.
To fix the price we recommend you pay in full as soon as possible.
If you wish to amend your booking after you have paid your deposit, this may incur an amendment fee.
Prior to documents being issued – per amendment from $ 100 (All Destinations)
After documents being issued – per amendment from $150 (All Destinations)
If any additional service is added to your booking NO amendment fee will apply.

Cancellation:

All cancellations must be in writing, be stated clearly and intentionally, and be made by the person who signed the Booking Form.
After departure date, no refund for any unused portion of the tour or services will be given.
In addition to the non-refundable deposit, cancellation of part – or all – of your booking may incur cancellation charges from ourselves and / or our suppliers which can be up the full price for those services.
If you / the Client, makes any alteration to, or departs from, any portion of the tour, this will be at your own expense and liability.
Mai Journeys and / or their Suppliers reserve the right to cancel a tour in the event the minimum number of passengers is not met. Clients must bear this in mind when booking non-refundable or non-changeable flights and insurance.
In the event of cancellation caused by a group not reaching minimum numbers, we shall notify you prior to departure and offer you an alternative tour of an equivalent or lesser price & equal standards.
If this is not acceptable, payments made to Mai Journeys in respect of the tour, shall be reimbursed.

As suppliers / operators we reserve the right to make alterations to a tour without notice including alterations to the itinerary.
As suppliers / operators we can accept no responsibility for matters arising out of political disputes, border closures, epidemics, pandemics, natural disasters, climate, force majeure, armed robbery, terrorism etc before the tour departs or whilst on tour.
Should it not be possible for a tour to begin from a scheduled departure city or date, due to political unrest, border closures, epidemics, pandemics, natural disasters, Government advice, force majeure or any other reason out of Mai Journeys or the service suppliers control etc – we / they will make all reasonable efforts to begin the trip from an alternative location or an alternative date if at all feasible.
However, all additional costs that the client may incur traveling to the alternative location, or alternative date, to join the trip, will be paid for by the client or their travel insurance company.

The client acknowledges and agrees that for a whole series of reasons, Mai Journeys may have to alter the travel arrangements up to, including, and throughout the travel period. The clients agree that no claim for compensation can or will be made against Mai Journeys if such a change has to be made, as long as the change is made on the basis of reasonable justification and that alternative arrangements are put in place by Mai Journeys that are of the same quality as those set out in the travel arrangements.

In all cases it is up to the Client to have suitable insurance to cover any losses due to cancellation.
– If you decide to cancel a tour, monies may be refunded less a cancellation fee per person as follows:
* More than 55 days pre departure – Deposit
* 55 days pre departure – Deposit + 30% of Tour Cost
* 40 days pre departure –  Deposit + 50% of Tour Cost
* 30 days pre departure – Deposit + 70% of Tour Cost
* 20 days pre departure –  Deposit + 90% of Tour Cost
* 15 days pre departure – No Refund – No refund is available for cancellation after commencement of tour services not used. 

***PLEASE NOTE – Cancellation terms may differ for any tour that has been rescheduled from an original departure date due to Covid19. Please ensure you ask for the updates. 

**Foreign & Commonwealth Office Advice**
 

You / the Client are responsible in making yourselves aware of all Foreign Office advice, State Department warnings and any other sources available to you in regard to the safety of the countries and areas in which you will be travelling, and to make your decisions accordingly.
We will do our best to inform clients of relevant changes to Governmental Travel Advice, but it is up to the Client, not Mai Journeys, to know what the travel advice is to a certain country, or region of a country, and to be adequately insured to travel there.
We accept no liability if you choose to cancel a booking because of FCO advice or if you are not adequately insured to travel.

**Our Responsibility / Your Responsibility**
Your booking will be accepted on the understanding that you fully comprehend the potential risks and hazards that can be involved in some of the tours Mai Journeys offers / operates.
This includes injury, discomfort and inconvenience.
You must also understand that you may be traveling to remote areas where possible problems may include: forces of nature, terrorism, civil unrest, war and accidents.
You must also assume any associated risks with altitude, illness, disease and physical exertion knowing that access to evacuation and/or suitable medical supplies and support may not always be available.
At times we will use locally arranged transport including jeeps, coaches, trains, buses, river craft or helicopters as shown in the specific tour itinerary.
Your booking is therefore accepted on the understanding that safety standards in parts of the developing world are not the same as in ‘first world countries’ and things like safety / seat belts are not often available.

Please feel free to contact us should you have any queries regarding any of the above.